89% of consumers have stopped doing business with a company after experiencing poor customer service. (RightNow)
Almost 70% of the identifiable reasons why customers left typical companies had nothing to do with the product. The main reason was poor service. (Customer Satisfaction)
71% of business leaders believe that customer experience is the next corporate battleground. (Return on Behavior)
55% of consumers would pay more for a better customer experience. (Return on Behavior)
Remember, it takes 5 times as much money to attract a new customer as it does to keep a current one.